Frequently Asked Question
Frequently Asked Questions
What follows are some of the most frequently asked questions about Ibaadlines. To learn more, send us an email.
What are your prices and payments terms?
We set prices and payment terms with each customer individually. The price depends on the nature of the account. The payment terms depend on whether it’s national or international transportation, as well as on other customer’s wishes. Maturity dates are usually specified within the range of 30 to 60 days..
What's in a freight bill of lading?
Names and addresses: The full names and addresses of both the shipper and receiver (consignee) should be legible and easy to locate on the document.
Purchase orders or special reference numbers: These numbers may be important to your business or a necessary reference in order for freight to be released for pickup or accepted at delivery.
Special instructions: Here is where you will note instructions for the carrier that are not extra service requests like liftgate or delivery notification.
Date: This is the pickup day, and it may be needed as a reference to track your freight or when you reconcile shipping invoices.
Description of items: Shippers should note the number of shipping units, the dimensions and weight, as well as information about the material and its makeup.
Packaging type: Note whether you are using cartons, crates, pallets and/or drums when shipping.
What if I discovered concealed damages after delivery?
It is the consignee’s responsibility to report concealed damages to the carrier. Please contact Ibaadlines at (91) 044 2596 2173 and ask to speak with A Customer Service Representative. Concealed damages must be reported within 48 hours from the time of delivery.
How long will it take before my shipment is at destination?
This depends on the kind of shipment and the destination. In general a shipment via ocean freight will take more time than a shipment via road transport or air freight. Our Customer Service and Operational employees will gladly inform you further.
Does Ibaadlines have their own fleet?
Ibaadlines is a so called 3PL / 4PL service provider. This means we do not have our own fleet and make use of selected, qualified partners. This way we can choose the right carrier for your shipment and because of our large-scale us we profit from competitive rates.
Does Ibaadlines solely work with own offices?
We work with our own offices and allied service all over asia pacific. We can deploy international expertise for all your questions and shipments. Besides this we use leading agents.
Where and when can my shipments be collected?
Our Customer Service and Operational Team can provide you with this information. We gladly keep you updated regarding your shipment!
How can I apply for a quotation?
Do you have an application for air freight you can send it to director@ibaadlines.com. Of course you can also fill in the quotation form on the website.